rethink’s core offering is Operational Performance Improvement, which it delivers via its TPI™ framework. This is made up of 4 complementary services that together enable the achievement of significantly improved and optimised operations. The 4 services are:


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Process Improvement and Reengineering
This service is focused on the improvement, optimisation, design and documentation of business processes, and is delivered via the following tools and methods:

	Lean Six Sigma – This is a combination of the Lean and Six Sigma approaches, where Lean focuses on waste elimination and Six Sigma on quality improvement.
	BPM - Business Process Management – This is an improvement approach focused on continuous assessment and redesign of business processes in order to keep them optimised and aligned with corporate strategy. Technologies such as Document Management Systems, Workflow, Business Intelligence and Integration Systems are often associated with BPM.
	Process Design – This entails the design of processes for new operations and can include the definition of the related Policies and Procedures, as well as the skills and manpower requirements determination.
	Process Mapping – Documentation of business processes using tools such as Visio, ARIS, Systems Architect, Control 2007 with methods and notations such as IDEF and BPMN.

Workforce Management
This service focuses on improving the performance of a process by raising workforce productivity through focused management and scheduling. The key elements of this are:

	Determining the relationship between workloads and workforce requirements
	Determining optimal operational staffing levels and organisational structures
	Forecasting workloads and scheduling staff accordingly
	Monitoring and management of workforce production to the set performance targets
	Manager, Supervisor, Team Leader coaching in Workforce Management

Organisational Alignment
This service focuses on aligning workforce skills and experience with the process requirements. It involves comprehensive and scientific job analysis and design, supported by an independent assessment methodology that assesses staff competency, ability and personality.

Performance Monitoring and Management
This service focuses on implementing a set of operationally focused management reports that enables management to monitor and manage how an operation is performing in terms of the cost, quality and customer service targets. It is delivered via the implementation of:

	Balanced Score Card
	MIS reports and Dashboards